Privacy Policy

Last updated: July 2026

Brighten Metals Pty Ltd (ABN 77 631 223 375), trading as EasyCarport (“EasyCarport”, “we”, “us” or “our”), respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit easycarport.com.au, request a quote, contact us, purchase products, arrange delivery, make a warranty enquiry or otherwise deal with us.

1. Personal information we collect

Depending on how you interact with us, we may collect your name, email address, phone number, suburb, postcode, delivery or billing address, product requirements, preferred delivery or pickup arrangements, enquiry details and correspondence with us. If you place an order or make a warranty request, we may also collect order, invoice, payment-status, delivery and warranty information, including photographs you choose to provide.

When you use our website, we may automatically receive technical information such as your IP address, browser and device type, approximate location, referring page, pages viewed, date and time of access, cookie identifiers and interactions with our website or advertising. We do not intentionally collect sensitive information through our standard website forms. Please do not provide sensitive information unless it is reasonably necessary for your request.

2. How we collect and hold information

We usually collect information directly from you when you complete our Get Delivered Price, contact, order or warranty forms; contact us by phone, email or in person; purchase or enquire about a product; or communicate with our staff. We may also receive information from a person you have authorised, a delivery or service provider, or through website cookies, analytics and advertising technologies.

Personal information may be held in our website, email, business records and systems operated by service providers. We take reasonable administrative and technical steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.

3. Why we use personal information

We collect, hold and use personal information to respond to enquiries; prepare product and delivered-price quotations; confirm product suitability, stock, pickup, freight and delivery details; process and administer orders and payments; provide customer service and warranty support; communicate about your enquiry or order; maintain business, accounting and legal records; prevent spam, fraud and misuse; improve our website, products and service; measure advertising performance; and comply with applicable laws.

We may send marketing communications where you have consented or where otherwise permitted by law. You can opt out at any time using the unsubscribe method provided or by contacting us. We do not sell personal information.

4. Cookies, analytics and advertising

Our website uses cookies and similar technologies that are necessary for website operation, security, form handling, preferences, analytics and advertising measurement. We use Google Analytics 4 and Google Ads to measure website traffic and ad performance. These services may set cookies or use similar identifiers on your device. We also use Google Tag Manager to manage website measurement tags.

You can control or delete cookies through your browser settings and may manage Google advertising preferences through Google’s advertising settings. Blocking some cookies may affect website functions. Information collected by third-party services is also governed by their own privacy policies.

5. When we disclose information

We may disclose personal information only as reasonably necessary to: freight, courier, depot and delivery providers; payment, finance and transaction providers you choose to use; website, hosting, email, security and IT providers, including WordPress, WooCommerce, Cloudways and CleanTalk; workflow and form-processing providers, including Zapier; analytics and advertising providers, including Google Ads and Google Analytics; professional advisers such as accountants, insurers and lawyers; and government, regulatory or law-enforcement bodies where required or authorised by law.

Some service providers may process or store information outside Australia, including in the United States, countries in the European Economic Area and other countries in which their systems or support teams operate. The countries involved can change as providers update their infrastructure. Where applicable, we take reasonable steps required by Australian privacy law when using overseas service providers.

6. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, warranty, accounting, taxation, dispute resolution, security and legal obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it, subject to backup cycles and legal retention requirements.

7. Access, correction and deletion requests

You may ask to access the personal information we hold about you or request that it be corrected. You may also request deletion where the information is no longer required, subject to our legal, accounting, warranty and dispute-resolution obligations. We may need to verify your identity before actioning a request. To make a request, contact us using the details below. We will respond within a reasonable period and explain any lawful reason if we cannot fully comply.

8. Privacy enquiries and complaints

If you have a privacy question or believe we have not handled your personal information appropriately, contact us using the details below and describe your concern. We will review the matter and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Automated decisions

We do not currently arrange for personal information to be used by a computer program to make decisions that could reasonably be expected to significantly affect an individual’s rights or interests without appropriate human involvement. If this changes, we will update this policy as required by law.

10. External links and policy updates

Our website may link to third-party websites whose privacy practices we do not control. We may update this Privacy Policy when our practices, service providers or legal obligations change. The current version will be published on this page with an updated effective date.

11. Contact EasyCarport

Brighten Metals Pty Ltd trading as EasyCarport
ABN 77 631 223 375
141 Ingram Road, Acacia Ridge QLD 4110, Australia
Phone: 1300 803 788